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Customer Service Committee Workshop
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Customer Service 101: A Back-to-Basics Workshop

 Export to Your Calendar 12/6/2017
When: Wednesday, December 6, 2017
8:30 AM
Where: Dana "Buck" Rinehart Public Utilities Complex
910 Dublin Rd
Columbus, Ohio  43215
United States

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OAWWA Customer Service Committee Workshop - December 6, 2017

Location
Dana "Buck" Rinehart Public Utilities Complex
910 Dublin Rd
Columbus, OH 43215

Fees
$79 AWWA Member ($99 after 11/20/2017)
$89 Non-member ($109 after 11/20/2017)
2 or more $70 each ($90 each after 11/20/2017)

Registration
Register online HERE
Download a flyer HERE

Make checks and invoices payable to: OAWWA
Mail to: 17 S. High St, Suite 200, Columbus, OH 43215

Agenda

8:30 am Registration & Continental Breakfast
9:00 am Welcome from the City of Columbus
9:15 am Intro to Water, Sewer and Storm Water Basics
Ray Schwarz, NECO
10:15 am BREAK
10:30 am Mastering the Art of Listening
Kim Spiert, Columbus Utilities
11:30 am Can You Put that in Writing? Written Communications & Email Tips
Michelle Rice, Montgomery County Environmental Services
12:00 pm Lunch
12:45 pm Show Me the Money Collecting from Customers
Diana Steck, MySoftwareSolutions
1:30 pm Being Present at Work
Cathi Clements, Montgomery County Environmental Services & Raeanna Drake, Findlay Utilities
2:00 pm BREAK
2:15 pm Why Be Stressed? Effective Stress Management
Pam Whited, SUEZ Water Environmental Services
3:15 pm Closing
Caryn Dachner, CSAC Chair